Frequently Asked Questions
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- Does participating in Payback Rewards cost me anything?
- Will I be charged any fees for my Optional Savings Account?
- Do I have to pay any additional fees to add cards to my digital wallet and use Apple Pay®, Google Pay™, and Samsung Pay®?
- How do I enroll in Anytime Alerts?
- What do Anytime Alerts cost?
- Can I add or remove a secondary cardholder on my account?
- How can I use my Netspend card account?
- What do I do if my card is lost or stolen?
- Will I get a receipt when I use the Send Money feature?
- Will I get a message about a Send Money transaction if I don't log in to the Online Account Center?
- Will I get a receipt when I use the Send Money feature?
- How can I transfer money to and from my Netspend ?
- How do I add money to my Netspend Card?
- Can I check my Optional Savings Account balance at an ATM?
- How do I track the status of my Direct Deposit?
- Where is the lowest-cost reload location nearest to me?
- How do I find my routing number and account number for Direct Deposit?
- What is a virtual account and how can I create one?
- How do I use Anytime Alerts?
- What are Anytime Alerts?
- Can I use my card at ATMs?
- What is the Bank Transfer feature?
- How much does it cost to send money via the Send Money feature?
- How do I check my Optional Savings Account history and balance?