State Licenses and Disclosures
Ouro Global, Inc. (NMLS ID # 932678) is licensed in connection with its money services business in the following U.S. jurisdictions:
If you have a complaint regarding the company’s money transmission activity in the State of Alaska, including sale or use of the prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll-free).
For Alaska Residents Only:
If your issue is unresolved by Ouro Global, Inc. (866-387-7363), please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf
Submit formal complaint form with supporting documents:
Division of Banking & Securities, PO Box 110807, Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call 907-465-2521.
If you have questions or complaints regarding the money transmission services of Ouro Global, Inc. in the state of Arizona, including the sale or use of prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact:
Arizona Department of Financial Institutions
100 N 15th Avenue, Suite 261
Phoenix, AZ 85007
Telephone: (602) 364-3100
If you have a complaint regarding the company’s money transmission activity in the State of Arkansas, including the sale or use of the prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the Arkansas Securities Department at 800-981-4429 or
1 Commerce Way
Suite 402
Little Rock, Arkansas 72202
If you have a complaint regarding the company’s money transmission activity in the State of California, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the California Department of Financial Protection & Innovation at:
Consumer Services
2101 Arena Boulevard
Sacramento, CA 95834
Telephone: (866) 275-2677 (toll-free)
E-mail: Ask.DFPI@dfpi.ca.gov
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a question about a problem with your transaction –the money you sent – you must contact Netspend Corporation for assistance. The Division of Banking does not have access to this information.
If you are a Colorado resident and have a complaint about Netspend Corporation – the company that sent your money – all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: banking.colorado.gov/industry/money-transmitters
If you have a complaint regarding the company’s money transmission activity in the State of Florida, including the sale or use of the prepaid debit card products or payment instruments, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the Florida Office of Financial Regulation at 1-850-487-9687 or
200 E. Gaines Street
Tallahassee, FL 32399-0376
If you have a complaint regarding the sale of payment instruments or money transmission activity in the State of Georgia by Netspend Corporation (NMLS ID # 932678), please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the Georgia Department of Banking and Finance at 770-986-1633 or
2990 Brandywine Road, Suite 200
Atlanta, Georgia 30341-5565
If you have a complaint, first contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If you still have an unresolved complaint regarding the company’s money transmission activity in the State of Illinois, including the sale or use of the prepaid debit card products or payment instruments, please direct your complaint to the Illinois Department of Financial Institutions at https://www.idfpr.com/admin/DFI/DFIcomplaint.asp or call 1-312-814-5145.
If you have a complaint regarding the company’s money transmission activity in the State of Kansas, including the sale or use of prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll free). If your issue remains unresolved, please direct your complaint to:
Kansas Office of the State Bank Commissioner
700 SW Jackson St., Suite 300
Topeka, KS 66603
Telephone Number: 1-785-380-3939
Website Address: www.osbckansas.gov
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Netspend Corporation (NMLS ID # 932678) at:
Maryland Office of Financial Regulation
100 S. Charles Street Tower 1, Suite 5300
Baltimore, MD 21201
(888) 784-0136
You may verify Netspend Corporation’s license status on the Nationwide Multistate Licensing System (“NMLS”) Consumer Access website: NMLS Consumer Access
If you have a complaint regarding the company’s money transmission activity in the State of Minnesota, including the sale or use of prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll free). If your issue remains unresolved, please direct your complaint to:
Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Telephone Number: 1-651-539-1600
Website Address: www.mn.gov
If you have a complaint regarding the company’s money transmission activity or the sale in the State of New York, including the sale or use of the prepaid debit card products or checks, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the New York State Department of Financial Services at:
Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257
(800) 342-3736
www.dfs.ny.gov/consumer/fileacomplaint.htm
If you have a complaint regarding the company’s money transmission activity in the State of North Carolina, including the sale or use of prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll free). If your issue remains unresolved, please direct your complaint to:
North Carolina Office of the Commissioner of Banks
3100 Smoketree Court, Suite 1100
Raleigh, NC 27604
Telephone Number: 1-919-733-3016
Website Address: www.nccob.nc.gov
If you have a complaint regarding the company’s money transmission activity in the Commonwealth of Pennsylvania, including the sale or use of the prepaid debit card products or checks, please contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free).
If your complaint remains unresolved, please contact the Pennsylvania Department of Banking at 800-600-0007 or
Market Square Plaza
17 N. Second Street, 13th Floor,
Harrisburg, PA 17101
If you have a complaint regarding the company’s money transmission activity in the State of South Dakota, including the sale or use of prepaid debit card products or payment instruments, please contact the Ouro Customer Service Department at 1-866-387-7363 (toll free). If your issue remains unresolved, please direct your complaint to:
South Dakota Division of Banking
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Telephone Number: 1-605-773-3421
Website Address: www.dlr.sd.gov
If you have a complaint, first contact the Netspend Customer Service Department at 1-866-387-7363 (toll-free). If you still have an unresolved complaint regarding the Company’s money transmission activity in the State of Texas, including the sale or use of the stored value products or checks, please direct your complaint to the Texas Department of Banking.
In person or U.S. Mail:
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (toll-free)
Fax Number: 512-475-1288
Email Address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov
Si tiene alguna queja, contacte al Departamento de Servicio al Cliente de Netspend al 1-866-387-7363 (numero de telefono gratuito). Si aun tiene una queja sin resolver relacionada con la actividad de transmision de dinero de la Empresa en el estado de Texas, incluyendo la venta o uso de los productos o cheques con valor incorporado, envie su queja al Departamento Bancario de Texas (Texas Department of Banking):
En persona o por el servicio postal de los Estados Unidos:
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Numero de telefono: 1-877-276-5554 (toll-free)
Numero de fax: 512-475-1288
Direccion de correo electronico: consumer.complaints@dob.texas.gov
Direccion de pagina web: www.dob.texas.gov
Licensed Lenders Act
THIS IS A LOAN SOLICITATION ONLY. OURO GLOBAL, INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.
Fraudulent money transmission transactions may result in the loss of your money with no recourse.