NetSpend Visa® and MasterCard® Prepaid Cards are issued by BofI Federal Bank, The Bancorp Bank, Regions Bank, SunTrust Bank, MetaBank® and Republic Bank & Trust Company, Members FDIC. NetSpend is a registered agent of BofI Federal Bank, The Bancorp Bank, Regions Bank, SunTrust Bank, MetaBank and Republic Bank & Trust Company.
Privacy Provisions Applicable to NetSpend Cardholders and Applicants
Information We Collect
We collect personally identifiable information (“Personal Information”) about you from the following sources: (i) information you provide us in a NetSpend card application submitted through this Site, and (ii) information you otherwise choose to provide us through the Site. Additionally, we collect information relating to the payments you make with your NetSpend card and related payment data (“Payment Information”).
How We Use Your Personal Information and Payment Information
Personal Information provided through other venues on the Site is used and disclosed solely to respond to your inquiries or requests.
NetSpend may aggregate or de-identify your Personal Information and then use or disclose that aggregated or de-identified information to evaluate the Site’s effectiveness, to improve our products or services, or for other activities to the extent permitted by law.
NetSpend may also de-identify, aggregate or anonymize your Payment Information. We may share that de-identified, aggregated or anonymized Payment Information with third parties for marketing or other purposes, to the extent permitted by law.
We maintain administrative, technical and physical safeguards designed to protect the Personal Information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. SSL encryption also is used on our Site when you are asked to enter confidential information as part of your application. You can tell you have entered an encrypted session in several ways. Whenever you see an unbroken key or a locked padlock icon on the bottom of your browser screen, you have entered an encrypted session. In addition, when your session changes from "http" to "https," you are in an encrypted session.
We do not knowingly collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of non-affiliated third parties to which our Site may link.
Links to Other Websites
"Cookies" are alphanumeric identifiers in the form of text files that are inserted and stored by your browser on your device. Web beacons are small pieces of data that are embedded in images on the pages of websites. NetSpend and certain third parties may set and access cookies or web beacons to track and store information about you.
We use two types of cookies, namely “persistent cookies” and “session cookies.” Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you visit our site.
We may also allow our business partners to place web beacons on our site or to place cookies on your device for advertising or other purposes.
Disabling Cookies and Do-Not-Track
While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application. We track your activities if you click on advertisements for NetSpend services on third-party platforms such as search engines and social networks and may use analytics to track what you do in response to those advertisements. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message or accessed a certain link.
P.O. Box 2136
Austin, TX 78768-2136
Tel: 1-86-NETSPEND (1-866-387-7363)