Frequently Asked Questions

Card activation and identity verification is required before you can use the Account. To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens an Account. If we are not able to verify your identity to our satisfaction, we will not open your Account or we may close the Account if it was previously funded. If you need to complete your identity verification, you can follow the steps below: 

1. If your account needs identify verification, there will be a message stating that Your Account Needs Attention. Click View Details next to this message. There is link to a full list of accepted documents on this page. 

2. Review the documents required on the Please Load Additional Documentation page and click Upload Documents. 

3. Upload your identity document on the Upload a File page by selecting Choose a File and selecting the appropriate file.