We're Here to Help

As the situation surrounding COVID-19 continues to evolve, we are committed to being responsive to your needs.  We put together some tips and resources to help you get ready to receive the Economic Impact Payment, unemployment payments, and manage your account online.

Direct Deposit

Economic Impact Payment

Digital Tools

Need to receive a Direct Deposit such as unemployment benefits or a paycheck?

Add all or a part of your deposit to your Card Account, and get paid up to 2 days faster1 with Direct Deposit.

Already have a Netspend Account?

If you already have a Netspend Card, log in to your Online Account Center or Netspend Mobile App2 to access your Routing Number and Account Number or Direct Deposit enrollment form. If you’re enrolled in Anytime Alerts2, you can also text DIRECT to 22622.

Need a new account to receive your Direct Deposit?

If you don’t have a way to receive Direct Deposit and need a Netspend Card Account to get ready, order one now3 or pick one up today at one of these fine retailers*:

Netspend Retail Locations

Netspend Retail Locations

Click here for more

*Hours of operation may vary, please contact the location prior to visiting.

You have filed to receive a 2018 or 2019 tax refund

You may confirm payments status, payment type, and where your stimulus payment will be sent by visiting the IRS online portal – ‘Get My Payment’. If the IRS doesn’t have your Direct Deposit information from your 2018 or 2019 return – and hasn’t yet sent your payment – use the ‘Get My Payment’ portal to provide your Direct Deposit information.

To obtain your Direct Deposit information, please log in to your Online Account Center or Netspend Mobile App2 to access your Routing Number and Account Number or Direct Deposit enrollment form. If you’re enrolled in Anytime Alerts2, you can also text DIRECT to 22622.

Need to order a replacement card? It’s convenient to order a replacement card4 from your Online Account Center or Mobile App.2 From the menu choose “Manage Account”, then “Cards”.

If you don’t have a Netspend Card Account you can order one here3 or visit your nearest retailer to order a card today. Don’t forget to enroll in Anytime Alerts2 and receive a text message or email when your deposit hits your account.

You have not filed your tax return for 2019

If you have not yet filed your 2019 tax return and you need to change your account information or mailing address from your 2018 tax return, file your 2019 taxes electronically as soon as possible.

If you are not sure whether you need to file a tax return, the IRS provides an Interactive Tax Assistant (ITA) online tool with answers to many tax questions. The “Do I Need to File a Tax Return?” tool can help you determine if you’re required to file a 2019 federal income tax return.

You're not required to file a tax return and want to receive your stimulus check faster5 than a check in the mail

You will need to fill out a simple form with the IRS. Log in to your Online Account Center or Mobile App2 to access your Routing Number and Account Number, then visit https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here to submit your information. With Direct Deposit, you can receive your stimulus payment faster5 than a check in the mail.

Learn more about Economic Impact Payments, including timing and disbursement options, at the IRS website here.

Currently you are receiving Social Security, SSI, or Railroad Retirement funds on your Netspend Card Account

The IRS plans to deposit your Economic Impact Payment into the same account you would normally receive your federal benefits. Please log in to your Online Account Center to ensure your contact information is up to date or sign up for Anytime Alerts2 and receive a text message or email when your deposit hits your account.

If you did not file a 2018 or 2019 tax return or were not required to and you have an eligible spouse or eligible dependent(s), you may qualify for additional Economic Impact Payments. Please visit the IRS Economic Impact Payments page for details and, if you qualify, use the ‘Non-Filers: Enter Payment Info Here’ online portal to provide your Direct Deposit information.

You receive your government benefit funds by check

You can receive your government benefits up to 2 days faster1 with Direct Deposit.  Log in to your Online Account Center or Netspend Mobile App2 to access your Routing Number and Account Number, then provide that information to your benefits provider. If you’re enrolled in Anytime Alerts2, you can also text DIRECT to 22622.

You may add the stimulus check funds to your Account without leaving your home by using Mobile Check Load5 on the Netspend Mobile App.2

Will the IRS contact me?

The IRS will not call, email, or text you about your Payment. The IRS will not contact you to request personal or bank account information and for schemes tied to Economic Impact Payments.

The IRS urges taxpayers to visit IRS.gov – the official IRS website – to protect against scam artists. The IRS has issued a warning about coronavirus-related scams.

For security reasons, a letter about the Payment will be mailed to each recipient’s last known address within 15 days after the Payment is made. The letter will provide information on how the Payment was made and how to report any failure to receive the Payment.

Here are some ways to manage your account from the Netspend Mobile App2 or Online Account Center: