We're Here to Help

As the situation surrounding COVID-19 continues to evolve, we are committed to being responsive to your needs.  We put together some tips and resources to help you get ready to receive the Economic Impact Payment, unemployment payments, and manage your account online.

Direct Deposit

Economic Impact Payment

Digital Tools

Need to receive a Direct Deposit such as unemployment benefits or a paycheck?

Add all or a part of your deposit to your Card Account, and get paid up to 2 days faster¹ with Direct Deposit.

If you already have a Netspend Card, log in to your Online Account Center or Netspend Mobile App² to access your Routing Number and Account Number or Direct Deposit enrollment form. If you’re enrolled in Anytime Alerts², you can also text DIRECT to 22622.

If you don’t have a way to receive Direct Deposit and need a Netspend Card Account to get ready, order one now³ or pick one up today at one of these fine retailers*:

Click here for more

*Hours of operation may vary, please contact the location prior to visiting.

Next steps if you are eligible to receive an Economic Impact Payment

You may confirm payments status, payment type, and where your stimulus payment will be sent by visiting the IRS online portal – ‘Get My Payment’. If the IRS doesn’t have your Direct Deposit information from your 2018 or 2019 return – and hasn’t yet sent your payment – use the ‘Get My Payment’ portal to provide your Direct Deposit information.

To obtain your Direct Deposit information, please log in to your Online Account Center or Netspend Mobile App² to access your Routing Number and Account Number or Direct Deposit enrollment form. If you’re enrolled in Anytime Alerts², you can also text DIRECT to 22622.

Need to order a replacement card? It’s convenient to order a replacement card4 from your Online Account Center or Mobile App.² From the menu choose “Manage Account”, then “Cards”.

If you don’t have a Netspend Card Account you can order one here³ or visit your nearest retailer to order a card today. Don’t forget to enroll in Anytime Alerts² and receive a text message or email when your deposit hits your account.

If you have not yet filed your 2019 tax return and you need to change your account information or mailing address from your 2018 tax return, file your 2019 taxes electronically as soon as possible.

If you are not sure whether you need to file a tax return, the IRS provides an Interactive Tax Assistant (ITA) online tool with answers to many tax questions. The “Do I Need to File a Tax Return?” tool can help you determine if you’re required to file a 2019 federal income tax return.

You will need to fill out a simple form with the IRS. Log in to your Online Account Center or Mobile App² to access your Routing Number and Account Number, then visit https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here to submit your information. With Direct Deposit, you can receive your stimulus payment faster5 than a check in the mail.

Learn more about Economic Impact Payments, including timing and disbursement options, at the IRS website here.

The IRS plans to deposit your Economic Impact Payment into the same account you would normally receive your federal benefits. Please log in to your Online Account Center to ensure your contact information is up to date or sign up for Anytime Alerts² and receive a text message or email when your deposit hits your account.

If you did not file a 2018 or 2019 tax return or were not required to and you have an eligible spouse or eligible dependent(s), you may qualify for additional Economic Impact Payments. Please visit the IRS Economic Impact Payments page for details and, if you qualify, use the ‘Non-Filers: Enter Payment Info Here’ online portal to provide your Direct Deposit information.

You can receive your government benefits up to 2 days faster¹ with Direct Deposit.  Log in to your Online Account Center or Netspend Mobile App² to access your Routing Number and Account Number, then provide that information to your benefits provider. If you’re enrolled in Anytime Alerts², you can also text DIRECT to 22622.

You may add the stimulus check funds to your Account without leaving your home by using Mobile Check Load⁵ on the Netspend Mobile App.²

The IRS will not call, email, or text you about your Payment. The IRS will not contact you to request personal or bank account information and for schemes tied to Economic Impact Payments.

The IRS urges taxpayers to visit IRS.gov – the official IRS website – to protect against scam artists. The IRS has issued a warning about coronavirus-related scams.

For security reasons, a letter about the Payment will be mailed to each recipient’s last known address within 15 days after the Payment is made. The letter will provide information on how the Payment was made and how to report any failure to receive the Payment.

covid-19 page disclosures

Text

1. Faster funding claim is based on a comparison of our policy of making funds available upon receipt of payment instruction versus the typical banking practice of posting funds at settlement. Fraud prevention restrictions may delay availability of funds with or without notice.  Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction.

2. We do not charge for this service, but your wireless carrier may charge for messages or data.

3. IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Residents of Vermont are ineligible to open a Card Account.

4. There may be a cost for additional replacement cards. Consult your Cardholder Agreement and fee schedule for details.

5. Faster access claim is based on comparison of a disbursement via direct deposit vs. disbursement via a mailed paper check. For up-to-date information from the IRS, www.irs.gov/refund

6. Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details.

7. Bill payments may be subject to fees. Details about bill payment methods are available in the Online Account Center.

8. You may request up to six (6) active Virtual Accounts for each active Card Account. Virtual Accounts are subject to the same fees, limits, terms, and conditions as your Card Account. See your Cardholder Agreement or Online Account Center for details.

The Netspend Visa Prepaid Card is issued by The Bancorp Bank, Pathward

Text

The Netspend Visa Prepaid Card is issued by The Bancorp Bank, Pathward, National Association, and Republic Bank & Trust Company, pursuant to a license from Visa U.S.A. Inc. The Netspend Prepaid Mastercard is issued by The Bancorp Bank, Pathward, N.A., and Republic Bank & Trust Company pursuant to license by Mastercard International Incorporated. The Bancorp Bank, Pathward, N.A., and Republic Bank & Trust Company; Members FDIC. Please see back of your Card for its issuing bank. Netspend is a registered agent of The Bancorp Bank, Pathward, N.A., and Republic Bank & Trust Company. The Netspend Visa Prepaid Card may be used everywhere Visa debit cards are accepted. The Netspend Prepaid Mastercard may be used everywhere Debit Mastercard is accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to funds availability and ID verification. Transaction fees, terms and conditions apply to the use and reloading of the Card Account. See Cardholder Agreement for details.

Default B2C Footer

Text

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with this card program. All rights reserved.

© 2023 Netspend Corporation. All rights reserved worldwide. Netspend and Skylight are federally registered U.S. service marks of Netspend Corporation. All other trademarks and service marks belong to their owners.