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Your 2018 Tax Refund FAQs

Apr 12, 2018

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We’ve put together the answers to the most common tax questions we receive from Netspend Prepaid Cardholders, so you’ll be prepared when you file your taxes this year. If you have questions that aren’t answered here, check our main FAQs or contact customer service at 1-866-387-7363.

What is the status of my tax refund?
Netspend will post your refund to your Card Account as soon as we receive it. If you don’t see your tax refund in your Card Account yet, then you will need to check with the IRS or state authority to see what your estimated refund date is. For your federal refund, you can visit IRS.gov/refunds and enter your filing information to see the latest updates on your tax refund. Unfortunately, our customer service agents won’t have any information on when it will be available.

How do I deposit my tax refund to my Card Account?
You can choose to get your tax refund as a paper check or you can choose to direct deposit it. Find out how to set up direct deposit for your tax refund. Paper checks can be loaded at any reload location or with Mobile Check Load.1

If I get my tax refund as a paper check, can I load it via Mobile Check Load?
Yes, if the name on your tax refund check matches the name on your Card Account and the check isn’t for an amount greater than $7,500, you will be able to load it with Mobile Check Load.

I’m expecting a large tax refund. Are there any limits to the amount I can direct deposit?
The largest tax refund amount you can load to your Card Account in a 24-hour period through direct deposit is $7,500. If your refund is greater than that, please contact Netspend customer service at 1-866-387-7363.

Can I deposit a tax refund that is in the name of my domestic partner, spouse, dependent, or child? Does Netspend accept joint refunds?
A tax refund may only be direct deposited in the name of a cardholder on the Card Account. If you have a joint refund, you must add the other person as a Secondary Cardholder and they must have an active Card in their name.2

If you recently got married, make sure to update the name on your Card Account so that it matches the name on your tax return.

Will I get my tax refund up to 2 days early?3
We can’t guarantee that your refund will come earlier than the estimated date provided by the IRS. Please visit www.irs.gov/refunds for the most up-to-date information.