Frequently Asked Questions

We created a list of frequently asked questions to help explain features and benefits of the All-Access Account.

Of course, if you still have a question, please contact us.

Getting Started

What is All-Access?

How much does it cost to open an account?

How do I get an All-Access Account?

What do I do when it arrives in the mail?

How long does it take to receive my account materials in the mail?

Adding Money

How do I add money to my All-Access Account?

Where is the Netspend Network retail location nearest to me?

How do I deposit my tax refund in my All-Access Account?

When will my Direct Deposit be available?

How do I enroll in free³ Direct Deposit?

Using Your Account

Where can I use my All-Access Debit Card?

How do I check my account balance?

How do I dispute a charge from a merchant?

Can I send money to another Netspend account?

Can I get a loan or a payday advance from Netspend?

What do I do if my card is lost or stolen?