New York Receipt

NetSpend Corporation is licensed by the New York State Department of Financial Services located at One State Street, New York, NY 10004-1511, to engage in money transmission and the sale of prepaid card products in the State of New York. Subject to the terms of the Cardholder Agreement, NetSpend assumes responsibility for the delivery of funds tendered to its agents located in New York State. In-store card purchase and reload fees are non-refundable. Please call NetSpend’s Customer Service Department with questions about our refund policy.

If you have a complaint regarding the money transmission activity and/or the sale of prepaid card products, first contact NetSpend Customer Service Department toll-free at 1-866-387-7363 or by mail at:

NetSpend Corporation
P.O. Box 2136
Austin, TX 78768

If you still have an unresolved complaint, please mail your complaint to New York State Department of Financial Services’ Consumer Assistance Unit at:

Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257
(800) 342-3736