State Licenses and Disclosures

Jurisdiction

Regulatory Agency

Statute

Alabama Alabama Securities Commission Sale of Checks Act
Alaska Alaska Department of Banking and Securities

Alaska Department of Banking and Securities


If you have a complaint regarding the company's money transmission activity in the State of Alaska, including sale or use of the prepaid debit card products or payment instruments, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Alaska Department of Banking and Securities at:


550 W. 7th Avenue, Suite 1850
Anchorage, AK 99501


Telephone: (907) 269-4584
Fax: (907) 269-1066
E-mail: moneytransmitter@alaska.gov

Alaska Money Services Act
Arizona Arizona State Banking Department

Arizona Department of Financial Institutions


If you have a complaint regarding the company's money transmission activity in the State of Arizona, including the sale or use of the prepaid debit card products or payment instruments, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Arizona Department of Financial Institutions at:


2910 North 44th Street, Ste. 310
Phoenix, AZ 85018


Telephone: (602) 771-2800
Fax: (602) 381-1225

Transmitters of Money Act
Arkansas Arkansas Securities Department

Arkansas Securities Department


If you have a complaint regarding the company's money transmission activity in the State of Arkansas, including the sale or use of the prepaid debit card products or payment instruments, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Arkansas Securities Department at 800-981-4429 or Heritage West Building, Suite 300, 201 East Markham, Little Rock, Arkansas 72201.

Uniform Money Services Act
California California Department of Financial Institutions

California Department of Financial Institutions


If you have a complaint regarding the company's money transmission activity in the State of California, including the sale or use of the prepaid debit card products or payment instruments, please contact the NetSpend Customer Service Department at 1-866-387-7363(toll-free).


If your complaint remains unresolved, please contact the California Department of Business Oversight at:


Consumer Services
1515K Street, Ste. 200
Sacramento, CA 95814
Telephone: (866)275-2677 (toll-free)
E-mail: consumer.services@dbo.ca.gov

Transmission of Money Abroad Law
Colorado Colorado Division of Banking

Colorado Division of Banking


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 12, Article 52, Colorado Revised Statutes.


If you have a question about a problem with your transaction –the money you sent – you must contact NetSpend Corporation for assistance. The Division of Banking does not have access to this information.


If you are a Colorado resident and have a complaint about NetSpend Corporation – the company that sent your money – all complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:


Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Money Order Act
Connecticut Connecticut Department of Banking Money Order and Travelers Check Licenses Act
Delaware Delaware Office of the State Bank Commissioner The Sale of Checks Act
District of Columbia District of Columbia Department of Consumer and Regulatory Affairs Money Transmitter Law
Florida Florida Office of Financial Regulation

Florida Office of Financial Regulation


If you have a complaint regarding the company's money transmission activity in the State of Florida, including the sale or use of the prepaid debit card products or payment instruments, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Florida Office of Financial Regulation at 1-800-848-3792 or 200 E. Gaines Street, Tallahassee, FL 32399-0376.


Money Transmitters Code
Georgia Georgia Department of Banking and Finance

Georgia Department of Banking and Finance


If you have a complaint regarding the company's money transmission activity in the State of Georgia, including the sale or use of the prepaid debit card products or checks, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Georgia Department of Banking and Finance at 770-986-1633 or 2990 Brandywine Road, Suite 200, Atlanta, Georgia 30341-5565.

Transmitters of Money Act
Hawaii Hawaii Division of Financial Institutions Money Transmitters Act
Idaho Idaho Department of Finance Money Transmitters Act
Illinois Illinois Department of Financial Institutions

Illinois Department of Financial Institutions


If you have a complaint, first contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free). If you still have an unresolved complaint regarding the company's money transmission activity in the State of Illinois, including the sale or use of the prepaid debit card products or payment instruments, please direct your complaint to the Illinois Department of Financial Institutions at 1-888-298-8089 (toll-free).

Transmitters of Money Act
Iowa Iowa Division of Banking Money Services Act
Kansas Kansas Division of Banking Money Transmitters Act
Kentucky Office of Financial Institutions Kentucky Money Transmitters Act of 2006
Louisiana Louisiana Office of Financial Institutions Sale of Checks and Money Transmission Act
Maine Maine Office of Consumer and Credit Regulation Money Transmitters Act
Maryland Maryland State Bank Commissioner

Maryland State Bank Commissioner


The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Netspend, Inc. at:


500 N Calvert Street, Suite 402
Baltimore, Maryland 21202

Maryland Money Transmitters Act
Michigan Michigan Office of Financial and Insurance Regulation Money Transmission Services Act
Minnesota Minnesota Department of Commerce Money Transmitters Act
Mississippi Department of Banking and Consumer Finance Sale of Checks Act
Missouri Missouri Division of Finance Sale of Checks Law
Nebraska Nebraska Department of Banking and Finance Sale of Checks Act
Nevada State of Nevada Money Transmitter License
New Hampshire New Hampshire Banking Department Money Transmitters Act
New Jersey New Jersey Department of Banking and Insurance Money Transmitters Act
New Mexico New Mexico Regulation and Licensing Department Business of Selling Negotiable Checks, Drafts and Money Orders
New York New York State Department of Financial Services

New York State Department of Financial Services


If you have a complaint regarding the company's money transmission activity in the State of New York, including the sale or use of the prepaid debit card products or checks, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the New York State Department of Financial Services at:


Consumer Assistance Unit
New York State Department of Financial Services
One Commerce Plaza
Albany, NY 12257
(800) 342-3736
www.dfs.ny.gov/consumer/fileacomplaint.htm

Money Transmitters Act
North Carolina North Carolina Banking Commission Money Transmitters Act
North Dakota North Dakota Department of Financial Institutions Money Transmitters Act
Ohio Ohio Department of Commerce Transmitters of Money Law
Oklahoma State of Oklahoma Banking Department Oklahoma Financial Transaction Reporting Act
Oregon Oregon Department of Insurance and Finance Money Transmitters Act
Pennsylvania Pennsylvania Department of Banking

Pennsylvania Department of Banking


If you have a complaint regarding the company's money transmission activity in the Commonwealth of Pennsylvania, including the sale or use of the prepaid debit card products or checks, please contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free).


If your complaint remains unresolved, please contact the Pennsylvania Department of Banking at 717-787-3717 or Market Square Plaza, 17 N. Second Street, 13th Floor, Harrisburg, PA 17101.

Licensing Business of Transmitting Money or Credit Act
Rhode Island Rhode Island Department of Business Regulation Sale of Checks and Electronic Money Transfers Law
South Dakota South Dakota Division of Banking Money Order Business
Tennessee Department of Financial Institutions Tennessee Money Transmitter Act of 1994
Texas Texas Department of Banking

Texas Department of Banking


If you have a complaint, first contact the NetSpend Customer Service Department at 1-866-387-7363 (toll-free). If you still have an unresolved complaint regarding the Company's money transmission activity in the State of Texas, including the sale or use of the stored value products or checks, please direct your complaint to the Texas Department of Banking:


In person or U.S. Mail: 2601 North Lamar Boulevard
Suite 300,
Austin, TX 78705-4294
Telephone Number:
Fax Number:
E-Mail Address:
Website Address:
1-877-276-5554 (toll-free)
512-475-1313
consumer.complaints@dob.texas.gov
www.dob.texas.gov

Si tiene alguna queja, contacte al Departamento de Servicio al Cliente de NetSpend al 1-866-387-7363 (numero de telefono gratuito). Si aun tiene una queja sin resolver relacionada con la actividad de transmision de dinero de la Empresa en el estado de Texas, incluyendo la venta o uso de los productos o cheques con valor incorporado, envie su queja al Departamento Bancario de Texas (Texas Department of Banking):

En persona o por el servicio
postal de los Estados Unidos
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Numero de telefono
Numero de fax
Direccion de correo electronico
Direccion de pagina web
1-877-276-5554 (numero de telefono gratuito)
512-475-1313
consumer.complaints@dob.texas.gov
www.dob.texas.gov

Money Services Business Statute
Utah Utah Department of Financial Institutions Check Cashing Registration Act
Vermont Vermont Department of Banking, Insurance, Securities and Health Care Administration Money Services Act
Virginia Virginia Bureau of Financial Institutions Money Order Sales and Money Transmission Services
Washington Washington Department of Financial Institutions Uniform Money Services Act
West Virginia West Virginia Division of Banking Issuance and Sale of Checks, Drafts and Money Orders Act
Wisconsin State of Wisconsin Department of Financial Institutions Seller of Checks Law
Wyoming Wyoming Department of Audit - Division of Banking Wyoming Money Transmitter Act