We're here to help. Our customer service representatives are happy to answer any questions you may have about your NetSpend Prepaid Card.

For Customer Service, you can reach us in a variety of ways:

Email Us

Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

Other inquiries can be sent to

Call Us

For Customer Service, call us toll-free at 1-86-NETSPEND (1-866-387-7363)
Monday through Friday: 8AM-10PM Central Time
Saturday and Sunday: 8AM-8PM Central Time

Mail Us

NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find Us

Buy or load a card at any of our retail partner locations.

Fax Us


For Complaints or Compliments

E-mail our CEO, Dan Henry at

For Partnership Opportunities

Submit a partnership request.

For Media Relations

Contact our public relations department at

For Law Enforcement Related Inquiries

Call us at 1-855-284-2718

For Correspondence

701 Brazos St.
Austin, TX 78701

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FDIC MasterCard VISA Click for the Business Review of prepaid debit card provider, NetSpend Corporation.

NetSpend Visa Prepaid Debit Cards and NetSpend Prepaid Debit MasterCard cards are issued by The Bancorp Bank, BofI Federal Bank and MetaBank™, Members FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted, and pursuant to license by MasterCard International Incorporated, respectively. Please see back of your card for its issuing bank. Cards ordered through this site are issued by MetaBank. NetSpend is an authorized Independent Sales Organization of The Bancorp Bank, BofI Federal Bank and MetaBank, respectively. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.

MasterCard and the MasterCard brand mark are registered trademarks of MasterCard International Incorporated. NetSpend, NetSpend Premier, Anytime Alerts, Pay-As-You-Go, and FeeAdvantage are service marks of NetSpend Corporation.

All other trademarks and service marks belong to their respective owners.

© 2014 Total System Services, Inc.®. All rights reserved worldwide. TSYS® and NetSpend are federally registered U.S. service marks of Total System Services, Inc.