We're here to help. Our customer service representatives are happy to answer any questions you may have about your NetSpend Prepaid Card.

For Customer Service, you can reach us in a variety of ways:

Email NetSpend

Email Us

Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

Other inquiries can be sent to

Call NetSpend

Call Us

For Customer Service, call us toll-free at 1-86-NETSPEND (1-866-387-7363)
Monday through Friday: 8AM-10PM Central Time
Saturday and Sunday: 8AM-8PM Central Time

Mail NetSpend

Mail Us

NetSpend Corporation
PO Box 2136
Austin, TX 78768-2136

Find NetSpend Reload Locations

Find Us

Buy or load a card at any of our retail partner locations.

Fax NetSpend

Fax Us


For Complaints or Compliments

E-mail our President, Chuck Harris at

For Partnership Opportunities

Submit a partnership request.

For Media Relations

Contact our public relations department at

For Law Enforcement Related Inquiries

Call us at 1-855-284-2718

For Correspondence

701 Brazos St.
Austin, TX 78701

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FDIC MasterCard VISA Click for the Business Review of prepaid debit card provider, NetSpend Corporation.

NetSpend Visa Prepaid Cards and NetSpend Prepaid MasterCard cards are issued by The Bancorp Bank, BofI Federal Bank and MetaBank, Members FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted, and pursuant to license by MasterCard International Incorporated, respectively. Please see back of your card for its issuing bank. Cards ordered through this site are issued by MetaBank. NetSpend is a registered agent of The Bancorp Bank, BofI Federal Bank and MetaBank, respectively. NetSpend Prepaid MasterCard cards may be used everywhere Debit MasterCard is accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787.

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.

All trademarks and brand names belong to their respective owners. Use of these trademarks and brand names do not represent endorsement by or association with this card program. All rights reserved.

© 2015 Total System Services, Inc.®. All rights reserved worldwide. TSYS® and NetSpend are federally registered U.S. service marks of Total System Services, Inc.