Contact Us

We’re here to help. Our customer service representatives are happy to answer any questions you may have about your NetSpend Prepaid Card.

For Customer Service, you can reach us in a variety of ways:

  • Email Us

    Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

    Other inquiries can be sent to

  • Call Us

    For Customer Service, call us toll-free at:


    M–F 8AM–10PM Central
    Sat. & Sun. 8AM-8PM Central

  • Mail Us

    NetSpend Corporation
    PO Box 2136
    Austin, TX 78768-2136

Find Us

Buy or load a card at any of our retail partner locations.


For Complaints or Compliments

E-mail our President, Chuck Harris at


For Partnership Opportunities

Submit a partnership request.


For Media Relations

Contact our public relations department at


For Law Enforcement Related Inquiries

Call us at 1-855-284-2718


For Correspondence

701 Brazos St.
Austin, TX 78701