Netspend® All-Access Account by MetaBank®
Deposit Account Agreement
Fee Schedule
Monthly Usage |
Minimum deposit needed to open Account |
$0.00 |
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Monthly Fee |
$5.00 Standard monthly service fee. . |
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Interest-Bearing |
No. |
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ATM Fees |
ATM Cash Withdrawal Fee – Domestic |
$2.95 For each withdrawal conducted at an ATM in the U.S.; however, this fee is waived for the first withdrawal conducted at a MoneyPass® Network ATM each calendar month. |
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ATM Cash Withdrawal Fee – International |
$4.95 For each withdrawal conducted at an ATM outside the U.S. |
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ATM Transaction Decline Fee – Domestic or International |
$1.00 Per declined ATM withdrawal transaction. |
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Balance Inquiry Fee – ATM; Domestic or International |
$1.00 For each balance inquiry request conducted at an ATM. |
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ATM Fees cont'd |
Tips to avoid ATM fees:
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Optional Debit Card Overdraft Service This optional service has Accountholder activation and eligibility requirements. |
Overdraft Fee |
$20.00 Per transaction. |
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Maximum number of Overdraft Fees per calendar month |
5 |
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Overdraft Fee threshold |
$10.00 Once an Overdraft transaction is settled, and it creates a negative Actual Balance greater than ten dollars ($10.00), you will have twenty-four (24) hours to add sufficient funds to your Account to bring your Account back to a zero or positive Actual Balance to avoid incurring any Overdraft Fee(s). Please see your Deposit Account Agreement for additional information on avoiding Overdraft Fee(s). |
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Processing Policies |
Funds Availability Policy |
Transactions are generally processed as follows:
Other Types of Deposits. Timing of funds availability will be disclosed at the time other deposit options are offered to you. This represents our general policy. For specific details, please see the "Funds Availability Policy" section in the Deposit Account Agreement. |
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Business Day |
Any day of the week that is not a Saturday, Sunday, or federal holiday. Non-Business Days are considered part of the following Business Day. |
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Additional Account Support |
Direct Deposit Fee |
$0.00 |
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Balance Inquiry Fee – OAC, Mobile App, Email, or Text Message |
$0.00 Standard text message or data rates may apply. |
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Balance Inquiry Fee – Telephone Automated Service |
$0.00 |
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Balance Inquiry Fee – Telephone Customer Service Agent |
$0.00 Per inquiry conducted through a Customer Service Agent. |
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Over-the-Counter Cash Withdrawal Fee at a Financial Institution |
Greater of 1% of the withdrawal amount or $2.95, not to exceed $9.95. Fee applies per withdrawal and is in addition to any Foreign Transaction Fee (if any) at a bank location. A fee may also be assessed by a financial institution that is not a member financial institution (e.g., Visa or Mastercard). |
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Over-the-Counter Cash Withdrawal Fee at a Netspend Network location |
Fees are determined and assessed by third parties and not the Bank. Fees, limits, and service availability vary by location. Visit your OAC for details. |
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Additional Statement Mailing Fee |
$5.95 Per statement requested. $0.00 To view or print your statement on the OAC. |
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Replacement Card Fee |
$3.95 Per replacement requested for lost, stolen, or damaged Cards. |
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Additional Account Support cont'd |
Additional Card Fee |
$3.95 Per additional Card requested. |
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Custom Card Fee |
$4.95 Per custom Card requested. |
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Card Delivery Fee |
7-10 Business Days |
$0.00 |
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3 Business Days |
$20.00 In addition to Replacement/Additional/Custom Card Fee. |
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1-2 Business Days |
$25.00 In addition to Replacement/Additional/Custom Card Fee. |
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Account Closure Fee |
$15.00 Per check for the return of funds at Account closure. |
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Decline Fee – ACH debit or preauthorized payment transactions |
$1.00 Per declined ACH debit or preauthorized payment transaction. |
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Stop Payment Fee – ACH debit or preauthorized payment transactions |
$0.00 Per stop payment requested. |
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Foreign Transaction Fee |
3.0% Fee assessed on all purchase transactions and cash withdrawals conducted outside of the U.S. or in a currency other than U.S. dollars, and is based on U.S. dollar amount of the transaction. Fee may be assessed for transactions conducted in U.S. territories. For cash withdrawal transactions, the surcharge is in addition to the International ATM Cash Withdrawal Fee – International. |
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Funds Transfer |
Account-to-Account Transfer Fee – Online |
$0.00 Per transfer conducted through the OAC. |
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Account-to-Account Transfer Fee – Customer Service Agent |
$4.95 Per transfer conducted through a Customer Service Agent. |
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Dispute Resolution |
If you have questions or would like additional information Please visit the OAC or call us at 1-866-647-6929. We will be happy to assist you. In addition, the Deposit Account Agreement governs the terms and conditions of Account(s) with us. Please refer to the Agreement for complete Account details. |
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Funds Transfer Fee |
Visit your OAC for a full range of transfer options between your Account and another account or third party. Depending on the transfer service you select, a fee may be assessed to your Account or to the transferor. The fee may be determined by a variety of factors set by the service provider, such as speed, amount, or destination. Some of the fees are assessed by third parties or the originating bank, and are not assessed by Bank. |
Netspend® All-Access Account by MetaBank®
Deposit Account Agreement
CUSTOMER SERVICE CONTACT INFORMATION:
By Telephone |
1-866-647-6929 |
Live Agent Hours: Monday-Friday, 8 a.m. to 10 p.m. CT; Saturday-Sunday 8 a.m. to 8 p.m. CT |
The Telephone Automated Service is available twenty-four (24) hours a day. |
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By Mail |
Netspend, P.O. Box 2136, Austin, Texas 78768-2136 |
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By Website |
Visit the Online Account Center for more information about your Account and the services available to you. |
IMPORTANT NOTICES:
This consumer deposit account agreement ("Agreement") sets forth the terms and conditions that govern your Netspend All-Access Account by MetaBank ("Account"). "Accountholder," "you," and "your" means the person who has opened and owns the Account. "We," "us," "our," and "Bank" mean MetaBank®, National Association, a federally chartered bank, Member FDIC, and our successors, affiliates, or assignees. "Netspend" refers to Netspend Corporation, which performs certain services related to your Account on our behalf. Please read this Agreement carefully and keep it for future reference.
Your Account is a demand deposit account ("DDA"). Transfers made to or from the Account may be made electronically or through other methods made available by us. The Account is not a prepaid account or a credit product. This Account is not designated for business use, and we may close your Account if we determine that it is being used for business purposes. We may close your Account or refuse to process any transaction involving your Account that we believe may violate the terms of this Agreement or represents illegal or fraudulent activity. When we receive funds that you deposit to your Account, the funds are insured by the Federal Deposit Insurance Corporation ("FDIC"), subject to applicable limitations and restrictions of such insurance. You may not use your Account for any illegal transactions or any activity prohibited by this Agreement.
You agree to pay the charges as shown on the Fee Schedule. We will deduct the charges directly from your Account when you incur them. We will not be liable for dishonor of any Item resulting from our deduction of any charges as authorized by this Agreement. Fees assessed to your Account may bring your Available and/or Actual Balance negative. Any time your Available and/or Actual Balance is less than the fee amount assessed to your Account or your Available and/or Actual Balance is already negative, the assessment of the fee may result in a negative Available and/or Actual Balance on your Account or increase the negative Available and/or Actual Balance on your Account, as applicable. If that occurs, any subsequent deposits to your Account will first be applied to the negative Available and/or Actual Balance.
Your Account does not offer a check-writing feature. You may not write checks on your Account or order checks for your Account from the Bank. Any transactions to your Account that involve a check drawn on your Account, including written checks, check by phone, or third-party authorizations that come through as a check, will not be honored. However, you may have access to a preauthorized check feature made available by a third party. Please visit the OAC or Mobile App for more information about this feature. When providing account and routing numbers to merchants to make a payment (whether in person, electronically, or over the phone) you need to ensure that the merchant is using the ACH system to process the transaction as an electronic debit, as ACH is an accepted form of payment for your Account. If the merchant processes a payment as a check, the check may be rejected and not paid. The merchant may charge a fee if this happens. You may not use your Card number or your Account number and our routing number in connection with the creation and/or negotiation of any financial instruments, such as checks, which we have not authorized.
With a Conditional-Use Account, you will not be permitted to use your Account information or Temporary Card to:
With a Conditional-Use Account, you will not receive a Personalized Card.
If you resolve your identity verification issues before your Conditional-Use Account expires, full use of your Account will be restored and your restrictions will be lifted. However, once your Conditional-Use Account expires, you must call Customer Service to request a return of funds check for any remaining funds on the Conditional-Use Account.
Deposit Method |
Limit |
Frequency |
Direct Deposit or ACH transfers (including preauthorized recurring transfers) from another financial institution |
No limit (Manual review may be conducted on deposits exceeding $15,000.00.) |
None. |
Cash Transfers sent to us through the Netspend Network |
$7,500.00 per transaction |
None. |
$7,500.00 per day |
None. |
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$15,000.00 per 30-day period |
None. |
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Funds transmitted to us through eligible third-party money transmission service providers, Mobile Check Service providers, or other third party seeking to transfer funds to your Account. |
Limit and frequency of deposits varies based on service selected; please see third-party service terms and conditions for limits specific to the service selected. |
Note that after we make funds available to you, and you have spent, sent, or withdrawn all or a portion of the funds, you are still responsible for any problems involving your deposit. If you have arranged to have Direct Deposits made to your Account, you may call us at 1-866-647-6929 to find out whether or not the deposit has been made. There may be a fee associated with calling Customer Service. For information about the fee, see the Fee Schedule above.
Spend Method |
Limit |
Frequency |
Point-of-Sale Purchase Transactions (PIN-based or Signature-based) |
$5,000.00 per transaction |
None. |
Cash Withdrawals at a Financial Institution (OTC Cash Withdrawal) |
$5,000.00 per transaction |
None. |
ATM Cash Withdrawals (domestic or international) |
$400.00 per transaction |
None. |
$1,000.00 per day |
None. |
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Funds transmitted to a third party (person or account) electronically by an eligible third-party money transmission service provider (e.g., a non-ACH transfer through a third-party service provider) |
Limit and frequency of deposits varies based on service selected; please see third-party service or third-party financial institution terms and conditions for limits specific to the service selected. |
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Preauthorized Debits to a third party (person or service provider) |
Limit and frequency of deposits varies based on service selected; please see third-party service or third-party financial institution terms and conditions for limits specific to the service selected. |
We may disclose information to third parties about your Account or the transactions you make:
If you tell us orally, we may require that you send us your complaint or question in writing within 10 Business Days. We will determine whether an error occurred within 10 Business Days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your Account within 10 Business Days for the amount you think is in error, so that you will have the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 Business Days, we may not credit your Account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 Business Days to credit your Account for the amount you think is in error. We will tell you the results within three Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents we used in our investigation. If you have any further questions regarding our error resolution procedures, please contact Customer Service.
Fee associated with the Service |
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Overdraft Fee |
$20.00 |
Maximum of five (5) Overdraft Fees per calendar month. Maximum of forty-five (45) Overdraft Fees per Annual Period. |
Multiple Overdraft Fees may be charged if multiple Overdraft transactions are authorized on the same day. Only transactions that result in a negative Available Balance when authorized may be subject to the fee. Transactions are not always processed in the order in which you make them. The order in which the transactions are received and processed can affect the balance of funds available in your Account and the total amount of Overdraft Fees assessed to your Account (see the "Funds Availability Policy" section for more information). |
We will send an email notification to your email address as reflected in our records (and an SMS text message if you are enrolled in text alerts; message and data rates may apply) when an Overdraft occurs. We will tell you where and when the transaction occurred and its amount. If the Overdraft was the first transaction to cause your Actual Balance to be overdrawn by more than ten dollars ($10.00), we will also tell you when the Grace Period ends for purposes of avoiding payment of the Overdraft Fee(s).
There is a limit of forty-five (45) Overdraft Fees that we may charge you per Annual Period ("Annual Overdraft Fee Cap"). If you reach the Annual Overdraft Fee Cap prior to the end of the Annual Period, the Service will be suspended until the end of the applicable Annual Period at which time it will be reactivated if you have met all of the ongoing eligibility requirements noted above.
We may offer additional mobile services and features in the future. Any such added mobile services and features will be governed by this Agreement and by any terms and conditions provided to you at the time the new mobile service or feature is added and/or at the time of enrollment for the feature or service if applicable. If at any time your Account access is limited, blocked, or inactive, you may lose access to certain services, features, and functionality accessible through the Mobile App, OAC, or both. We do not charge a fee for your access to, or use of, the OAC or Mobile App. However, please see the Fee Schedule for any fees that may apply to your Account for transactions that you conduct, or services that you request or use, through the OAC or Mobile App. You are responsible for web access and/or data or text message charges that may be billed by your mobile carrier. Check with your mobile carrier for details on specific fees and charges that may be applicable.
Login and Device Protection. You will not disclose your login credentials (user name or Password) to any person. You understand and agree that we may rely on the use of your login credentials to access your Account through the OAC and Mobile App and are therefore authorized to act upon instructions and information received from any person that enters your login credentials.
If you forget your login credentials (user name or Password), become locked out and we reset your Password, or your Password expires, you will be required to re-establish your login credentials to regain access to the OAC and Mobile App.
You agree to take precautions to ensure the safety, security, and integrity of your Account and transactions when using the OAC and Mobile App. You agree not to leave your computer or mobile device unattended while logged in. Log off immediately at the completion of each access by you, and secure access to your mobile device, lock your mobile device, and take other steps necessary to prevent unauthorized use of your Account, the OAC, and the Mobile App.
Although considerable effort is expended to make the OAC, the Mobile App, and our other operational and communications channels consistently available, we do not warrant these channels to be available and error free at all times. You agree that we will not be responsible for any interruptions in service due to maintenance of, changes to, or failure of the OAC, Mobile App, or other communications channel. We may terminate your participation in the OAC, Mobile App, or both for any reason, including inactivity, at any time. We will try to notify you in advance, but we are not obligated to do so.
As a condition of the Account, you are required to consent to receiving electronic Communications from us. If you withdraw your consent, we will close your Account and send you a check for the remaining balance, if any, to the address on file.
YOU AND WE ACKNOWLEDGE THAT THE RIGHT TO TRIAL BY JURY IS A CONSTITUTIONAL RIGHT BUT MAY BE WAIVED IN CERTAIN CIRCUMSTANCES. TO THE EXTENT PERMITTED BY LAW, YOU AND WE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT. THIS JURY TRIAL WAIVER SHALL NOT AFFECT OR BE INTERPRETED AS MODIFYING IN ANY FASHION THE DISPUTE CLAUSE SET FORTH IN THE FOLLOWING SECTION, IF APPLICABLE, WHICH CONTAINS ITS OWN SEPARATE JURY TRIAL WAIVER.
We have put this Arbitration Clause in question and answer form to make it easier to follow. However, this Arbitration Clause is part of this Agreement and is legally binding. For purposes of this section, our "Notice Address" is: MetaBank, N.A., Attn: Customer Service, 5501 S. Broadband Lane, Sioux Falls, SD 57108.
Background and Scope. |
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Question |
Short Answer |
Further Detail |
What is arbitration? |
An alternative to court |
In arbitration, a third-party arbitrator ("Arbitrator") solves Disputes in an informal hearing. |
Is it different from court and jury trials? |
Yes |
The hearing is private. There is no jury. It is usually less formal, faster, and less expensive than a lawsuit. Pre-hearing fact finding is limited. Appeals are limited. Courts rarely overturn arbitration awards. |
Can you opt out of this Arbitration Clause? |
Yes, within 60 days |
If you do not want this Arbitration Clause to apply, you must send us a signed notice within 60 calendar days after open an Account. You must send the notice in writing (and not electronically) to our Notice Address. Provide your name, address, and Card or Account number. State that you "opt out" of the Arbitration Clause. |
What is this Arbitration Clause about? |
The parties’ agreement to arbitrate Disputes |
Unless prohibited by applicable law and unless you opt out, you and we agree that you or we may elect to arbitrate or require arbitration of any "Dispute" as defined below. |
Who does the Arbitration Clause cover? |
You, us, and certain "Related Parties" |
This Arbitration Clause governs you and us. It also covers certain "Related Parties": (1) our parents, subsidiaries, and affiliates; (2) our employees, directors, officers, shareholders, members, and representatives; and (3) any person or company that is involved in a Dispute you pursue at the same time you pursue a related Dispute with us. |
What Disputes does the Arbitration Clause cover? |
All Disputes (except certain Disputes about this Arbitration Clause) |
This Arbitration Clause governs all "Disputes" that would usually be decided in court and are between us (or any Related Party) and you. In this Arbitration Clause, the word "Disputes" has the broadest reasonable meaning. It includes all claims even indirectly related to your Account or this Agreement. It includes claims related to the validity in general of this Agreement. However, it does not include disputes about the validity, coverage, or scope of this Arbitration Clause or any part of this Arbitration Clause. (This includes a Dispute about the rule against class arbitration.) All such disputes are for a court and not an Arbitrator to decide. |
Who handles the arbitration? |
Usually AAA or JAMS |
Arbitrations are conducted under this Arbitration Clause and the rules of the arbitration administrator in effect when the arbitration is started. However, arbitration rules that conflict with this Arbitration Clause do not apply. The arbitration administrator will be either:
If all the above options are unavailable, a court will pick the administrator. No arbitration may be administered without our consent by any administrator that would permit a class arbitration under this Arbitration Clause. The Arbitrator will be selected under the administrator’s rules. However, the Arbitrator must be a lawyer with at least ten years of experience or a retired judge unless you and we otherwise agree. |
Can Disputes be litigated? |
Sometimes |
Either party may bring a lawsuit if the other party does not demand arbitration. We will not demand arbitration of any lawsuit you bring as an individual action in small-claims court. However, we may demand arbitration of any appeal of a small-claims decision or any small-claims action brought on a class basis. |
Are you giving up any rights? |
Yes |
For Disputes subject to this Arbitration Clause, you give up your right to:
We also give up the right to a jury trial and to have courts decide Disputes you wish to arbitrate. |
Can you or another consumer start a class arbitration? |
No |
The Arbitrator is not allowed to handle any Dispute on a class or representative basis. All Disputes subject to this Arbitration Clause must be decided in an individual arbitration or an individual small-claims action. This Arbitration Clause will be void if a court rules that the Arbitrator can decide a Dispute on a class basis and the court’s ruling is not reversed on appeal. |
What law applies? |
The Federal Arbitration Act ("FAA") |
This Agreement and the Account involve interstate commerce. Thus, the FAA governs this Arbitration Clause. The Arbitrator must apply substantive law consistent with the FAA. The Arbitrator must honor statutes of limitation and privilege rights. Punitive damages are governed by the constitutional standards that apply in judicial proceedings. |
Will anything I do make this Arbitration Clause ineffective? |
No |
This Arbitration Clause stays in force even if: (1) you or we end this Agreement; or (2) we transfer or assign our rights under this Agreement. |
Process. |
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What must a party do before starting a lawsuit or arbitration? |
Send a written Dispute notice and work to resolve the Dispute |
Before starting a lawsuit or arbitration, the complaining party must give the other party written notice of the Dispute. The notice must explain in reasonable detail the nature of the Dispute and any supporting facts. If you are the complaining party, you must send the notice in writing (and not electronically) to our Notice Address. You or an attorney you have personally hired must sign the notice and must provide the contact information where you (or your attorney) can be reached. A letter from us to you will serve as our written notice of a Dispute. Once a Dispute notice is sent, the complaining party must give the other party a reasonable opportunity over the next 30 days to resolve the Dispute on an individual basis. |
How does an arbitration start? |
Mailing a notice |
If the parties do not reach an agreement to resolve the Dispute within 30 days after notice of the Dispute is received, the complaining party may commence a lawsuit or an arbitration, subject to the terms of this Arbitration Clause. To start an arbitration, the complaining party picks the administrator and follows the administrator’s rules. If one party begins or threatens a lawsuit, the other party can demand arbitration. This demand can be made in court papers. It can be made if a party begins a lawsuit on an individual basis and then tries to pursue a class action. Once an arbitration demand is made, no lawsuit can be brought and any existing lawsuit must stop. |
Will any hearing be held nearby? |
Yes |
The Arbitrator may decide that an in-person hearing is unnecessary and that he or she can resolve a Dispute based on written filings and/or a conference call. However, any in-person arbitration hearing must be held at a place reasonably convenient to you. |
What about appeals? |
Very limited |
Appeal rights under the FAA are very limited. The Arbitrator’s award will be final and binding. Any appropriate court may enter judgment upon the Arbitrator’s award. |
Arbitration Fees and Awards. |
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Who bears arbitration fees? |
Usually, we do |
We will pay all filing, administrative, hearing, and Arbitrator fees if you act in good faith, cannot get a waiver of such fees, and ask us to pay. |
When will we cover your legal fees and costs? |
If you win |
If you win an arbitration, we will pay the reasonable fees and costs for your attorneys, experts, and witnesses. We will also pay these amounts if required under applicable law or the administrator’s rules or if payment is required to enforce this Arbitration Clause. The Arbitrator shall not limit his or her award of these amounts because your Dispute is for a small amount. |
Will you ever owe us for arbitration or attorneys’ fees? |
Only for bad faith |
The Arbitrator can require you to pay our fees if (and only if): (1) the Arbitrator finds that you have acted in bad faith (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)); and (2) this power does not make this Arbitration Clause invalid. |
Can an award be explained? |
Yes |
A party may request details from the Arbitrator, within 14 days of the ruling. Upon such request, the Arbitrator will explain the ruling in writing. |
The Netspend All-Access Account is a deposit account established by MetaBank®, National Association, Member FDIC, and the Mastercard Debit Card and Visa Debit Card are issued by MetaBank, N.A., pursuant to license by Mastercard International Incorporated or pursuant to a license from Visa U.S.A. Inc. Netspend is a service provider to MetaBank, N.A. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
MetaBank, N.A., Member FDIC, 5501 S. Broadband Lane, Sioux Falls, SD 57108
1-866-647-6929
www.netspendallaccess.com
©2020-2021 MetaBank, N.A.