Help & Support

Contact Us

We’re here to help. Our customer service representatives are happy to answer any questions you may have about your Netspend Prepaid Card.

For Customer Service, you can reach us in a variety of ways:

Email us

Cardholders should email us through your secure inbox. Log in to the online Account Center to use this service.

Other inquiries can be sent to customerservice@netspend.com

Call Us

For Customer Service, call us toll-free at:

1-86-NETSPEND
(1-866-387-7363)
- or -
737-220-8956

M–F 8AM–10PM Central
Sat. & Sun. 8AM-8PM Central

Mail us

Netspend Corporation
PO Box 2136
Austin, Texas 78768-2136

Please note: We cannot accept cash or checks via mail.
Click here for reload locations.

Find us

Buy or load a card at any of our retail partner locations.

For complaints or compliments

E-mail our President at president@netspend.com.

For partnership opportunities

Submit a partnership request.

For media relations

Contact our public relations department at mediarelations@netspend.com.

For law enforcement related inquiries

Email us at LEInquiries@netspend.com.

For correspondence

PO Box 2136
Austin, Texas 78768-2136

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